Refund and Returns Policy

Refund and Return Policy

Effective Date: November 30, 2025

Overview

Our refund and return policy is valid for 30 days from the date of purchase.

If 30 days have passed, we cannot offer a full refund or exchange.

To qualify for a return:

  • The item must be unused and in the same condition in which it was received.

  • It must be returned in the original packaging Some items cannot be returned, including:

  • Perishable products (food, flowers, newspapers, magazines)

  • Intimate or sanitary goods

  • Hazardous materials

  • Flammable liquids or gases

Non-Returnable Items

  • Gift cards

  • Downloadable software

  • Certain health and personal care products

A receipt or proof of purchase is required for all returns.

Do not send items back to the manufacturer.

 

Partial Refunds

Partial refunds may be granted for:

 

    • Books with visible signs of use

  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened

  • Items that are not in their original condition, are damaged, or missing parts for reasons not caused by us

  • Items returned more than 30 days after delivery

Refunds

 

Once your return is received and inspected, you will receive an email notification regarding the approval or rejection of your refund.

If approved, the refund will be processed, and the credited amount will be applied to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company (refund posting may take time).

  3. Contact your bank (processing delays may occur).

If you have completed all steps and still have not received your refund, contact us at:

📧 support@zyvoora.store

Sale Items

 

Only items purchased at regular price are eligible for refunds.

Sale or discounted items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange, contact:

📧 support@zyvoora.store

Mail your item to:

📍 [Insert Physical Address]

Gifts

  • If marked as a gift and shipped to you directly, you’ll receive a gift credit upon return.

  • If the gift was not marked as such, the refund will be issued to the gift giver.

Shipping Returns

 

To return your product, send it to:

📍 [Insert Physical Address]

 

  • Return shipping costs are your responsibility.

  • Shipping fees are non-refundable.

  • If you receive a refund, the return shipping cost will be deducted.

For expensive items, consider using a trackable shipping service or shipping insurance, as we cannot guarantee receipt of returned items.

Need Help?

 

For any questions regarding refunds or returns, contact us:

📧 support@zyvoora.store

 
 
 
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